Refund and Returns Policy

At PETAUSTINWEAVERD INC, we want you to be completely satisfied with your purchase. If you need to return an item, please review our Refund and Returns Policy below:

1. Returns

• Eligibility: Returns are accepted within 30 days of delivery. Items must be in their original condition, unassembled, and in the original packaging. Custom and special-order items are non-returnable.
• Procedure: To initiate a return, contact us at [Email Address] or [Phone Number] for a Return Authorization Number (RAN). Returns without an RAN will not be processed.
• Condition: Ensure items are in unused and undamaged condition. Returns of damaged or used items will not be accepted.

2. Refunds

• Processing Time: Refunds are processed within 7-10 business days after we receive and inspect the returned item. Refunds are issued to the original payment method.
• Shipping Costs: Original shipping costs are non-refundable. Return shipping costs are the customer’s responsibility, except for defective or incorrect items.
• Restocking Fee: A 15% restocking fee applies to non-defective returns.

3. Exchanges

• Procedure: To exchange an item, return the original item following our returns procedure and place a new order for the replacement item.
• Shipping Costs: Shipping costs for exchanged items will apply.

4. Damaged or Defective Items

• Reporting: Report any damaged or defective items within 7 days of delivery by contacting us at [Email Address] or [Phone Number]. Provide detailed information and photos.
• Resolution: We will arrange for a replacement or a full refund, including shipping costs for defective items.

5. Order Cancellations

• Before Shipment: Orders can be canceled before shipment. Contact us to request a cancellation and receive a full refund.
• After Shipment: If the order has been shipped, it must be returned as per our returns policy.

Thank you for shopping with PETAUSTINWEAVERD INC. We are committed to providing you with excellent service and ensuring your satisfaction.